While it can be difficult for solid waste operators to collect user fees, in some countries where there is little confidence in government, there may be more confidence in paying the fee to the private sector than to the municipality, and residents may prefer the franchise method for collection services.10 Franchisees have sufficient incentive to meet the requirements of their customers or they simply will not pay, hence evidence suggests that operators are usually responsive to demand. However, because a franchisee has a zonal monopoly, households have limited bargaining power with the franchisee and little influence over the quality of the service.