The scope of services to be delivered by Sub-hubco incorporates the following:
3.1 Policy & Strategy including:
3.1.1 providing an appropriate management structure and process for ensuring compliance with the Availability Standards and Performance Standards throughout the Operational Term;
3.1.2 developing and implementing Method Statements that are integrated with Authority Policies to minimise disruption to the Prescribed Operational Functions without the need for changes in approach from the Authority;
3.1.3 providing comprehensive quality, environment and health & safety systems in accordance with the appropriate Good Industry Practice;
3.1.4 complying with the Authority's access and works management processes, including but not limited to Permit to Work, risk management, and health and safety policy;
3.2 Staff & Development including:
3.2.1 ensuring that recruited staff undergo checks and screening appropriate to the Prescribed Operational Function and in accordance with Law and Authority Policies;
3.2.2 providing appropriately trained Staff and a proactive training environment, including inductions to the Facilities and the Services;
3.3 Partnerships & Resources including:
3.3.1 ensuring that there is regular liaison with the Authority;
3.3.2 demonstrating a robust approach to supply chain management;
3.4 Contingency Planning including:
3.4.1 developing, maintaining and implementing contingency plans for all aspects of service delivery to ensure that the Facilities remain serviced and operational in accordance with the requirements of this Agreement;
3.4.2 providing maintenance and scrutiny of all fire safety and security systems including fire fighting equipment to ensure a safe and secure environment for users of the Facilities;
3.5 Performance and Information Management including:
3.5.1 providing a manned helpdesk for receiving, logging, reporting and responding appropriately to direct verbal, telephone, letter, facsimile, e-mail and other legal communications and liaising with all users on the progress of work. The helpdesk shall form the day to day notification interface between the Authority2 and Sub-hubco in relation to the following matters only:
a. all queries and requests relating to the Services;
b. the notification of Service Events;
c. monitoring of alarms (if appropriate);
d. notification of Emergencies;
e. recording and keeping the Helpdesk User up to date of progress of Service Events;
3.5.2 maintaining the Facilities and performing Sub-hubco's operations so as to minimise Utilities consumption whilst achieving the optimum environmental conditions required by the Authority;
3.5.3 self monitoring of performance against the Performance Standards (where applicable monitoring performance over the relevant Performance Monitoring Period in accordance with the relevant Monitoring Method) and the Availability Standards;
3.5.4 regular reporting (and providing supplementary information on an ad-hoc basis) on compliance with the Performance Standards and the Availability Standards.
3.5.5 maintaining records including but not be limited to maintenance records, Utilities consumption data and providing the information required for the reporting required under this Agreement and to validate invoices;
3.6 Maintaining (including life cycle replacement) the Facilities in accordance with the Performance Standards and Availability Standards including:
3.6.1 maintaining the physical connections to each Utility Provider's services of adequate capacity to satisfy the demand at the Facilities under all anticipated operating conditions. [For the avoidance of doubt, procurement of the Utility supplies shall be the responsibility of the Authority];
3.6.2 providing, [unless otherwise stated in Section 3 (Authority's Construction Requirements) of Schedule Part 6 (Construction Matters)], all requisite Plant, equipment, apparatus and consumable items required for the proper execution of all work which Sub-hubco is required to carry out under this Service Level Specification; including scaffolding, craneage, tackle, machinery, tools or other appliances and everything else necessary for the work, and shall be responsible for their conveyance, use, subsequent removal, making good and cleaning;
3.6.3 arranging and undertaking all requisite statutory testing as necessary to ensure the Facilities comply with Law [and Guidance] at all times;
3.7 [Procuring and3] maintaining the supply of Utilities throughout the Facilities, of adequate capacity to supply the requirements of the Authority under all anticipated operating conditions.
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2 Other Community Service Providers may need to be referred to here.
3 Relevant only on projects where Sub-hubco is to be responsible for procuring utilities and passing the costs on to the Authority as Pass Through Costs under the Payment Mechanism.