PS Ref

Performance Standard

Performance Monitoring

Category

Response Period

Rectification Period

Monitoring Method

Performance Monitoring Period

Remedial Period / Remedy

Management and Strategy

FM01

Sub-hubco shall inform the Authority's Representative, as required, of any material changes to the management structure, responsibilities and lines of communication put in place by Sub-hubco in respect of the performance of its obligations under this Agreement.

[Minor]

N/A

N/A

Records of communications and notifications.

Per occurrence

1 Business Day.
To commence on identification of failure.
Remedy: notify Authority of changes.

FM02

Sub-hubco shall give prior notice to the Authority's Representative(s) of all new working practices, and/or service delivery timings.

[Major]

N/A

N/A

No reported non-compliance.

Per occurrence

1 Business Day.
To commence on identification of failure.
Remedy: Inform the Authority's Representative of proposed changes.