PS Ref

Performance Standard

Performance Monitoring

Category

Response Period

Rectification Period

Monitoring Method

Performance Monitoring Period

Remedial Period / Remedy

Quality, Environment, and Health & Safety

FM04

Sub-hubco shall develop and maintain a [Building User Guide]4 on behalf of the Authority for use by Staff and Authority Employees, the content and style of which shall be approved by the Authority on a minimum of an annual basis (and at any time when circumstances change).

[Medium]

N/A

N/A

Document reviewed and updated to reflect current processes and procedures and approved by the Authority.

Per occurrence

5 Business Days.

To commence on identification of failure.
Remedy: Review Building User Guide and update as necessary.

FM05

Sub-hubco shall ensure that a procedure for disseminating hazard and safety warnings, pertaining to the Services, is operational and disseminates information in a timely manner.

[Medium]

N/A

N/A

Procedure agreed with Authority.
No reported non-compliance.

Per occurrence

3 Business Days.
To commence on identification of failure.
Remedy: Amend quality assurance processes and raise Staff awareness.

FM06

Sub-hubco shall develop and maintain a Health and Safety system relevant to the Services.

[Major]

N/A

N/A

Health and Safety system reviewed.

Bi-Annually

5 Business Days.
To commence on identification of failure.
Remedy: Health and Safety system is developed and appropriate training is carried out for all Staff.

FM07

Sub-hubco shall implement Sub-hubco's health and safety system in all aspects of Service delivery.

[Major]

N/A

N/A

No reported non-compliances.

Per occurrence

5 Business Days.
To commence on identification of failure.
Remedy: Staff awareness is raised and a current Health & Safety manual is available to all Staff.

FM08

Sub-hubco shall devise a quality management system as required in the Services Quality Plan that shall meet the requirements of ISO 9001 for the first 18 months of the Operational Term and shall achieve ISO 9001 accreditation within the first 18 Contract Months of the Operational Term; thereafter Sub-hubco shall maintain this accreditation and provide the Authority with copies of certification whenever reaccredited.

[Major]

N/A

N/A

Check quality management system is in place (accredited to ISO 9001 within18 months )

Bi-Annually

5 Business Days.
To commence on identification of failure.
Remedy: Quality management system is developed and appropriate training is carried out for all Staff.

FM09

Sub-hubco shall implement the quality management system in the delivery of all aspects of the Services.

[Major]

N/A

N/A

No reported non-compliances.

Per occurrence

5 Business Days.
To commence on identification of failure.
Remedy: Quality management system corrective actions are carried out in accordance with the requirements.

FM10

Sub-hubco shall devise an environmental management system that shall meet the requirements of ISO 14001 for the first 18 months and shall achieve ISO 14001 accreditation within the first 18 Contract Months; thereafter Sub-hubco shall maintain this accreditation and provide the Authority with copies of certification whenever reaccredited.

[Major]

N/A

N/A

Check environmental management system is in place (accredited to ISO 14001 within 18 months)

Bi-Annually

5 Business Days.
To commence on identification of failure.
Remedy: Environmental management system is developed and appropriate training is carried out for all Staff.

FM11

Sub-hubco shall implement the environmental management system in the delivery of all aspects of the Services.

[Major]

N/A

N/A

No reported non-compliances.

Per occurrence

5 Business Days.
To commence on identification of failure.
Remedy: EMS corrective actions are carried out in accordance with the requirements.