PS Ref

Performance Standard

Performance Monitoring

Category

Response Period

Rectification Period

Monitoring Method

Performance Monitoring Period

Remedial Period / Remedy

Human Resources Issues

FM20

Sub-hubco shall ensure that all Staff, in carrying out the duties described in this Service Level Specification, are properly and presentably dressed in appropriate uniforms and work wear (including protective clothing and footwear where required), maintain a high standard of personal hygiene commensurate with their allocated tasks, and wear identification badges at all times while working in the Facilities.

[Medium]

N/A

N/A

No instance of Staff failing to where appropriate uniform/PPE/identification badge within the Facilities

Per Occurrence

1 Business Days.
To commence on identification of failure.
Remedy: Staff member removed from task until appropriate uniform/PPE and identification badge are in place.

FM21

Sub-hubco shall ensure that reporting procedures for Staff having come into contact with high-risk persons or areas are in place and are being correctly used.
For the avoidance of doubt, this shall include Staff who have recently returned from overseas travel in countries, which the Authority's occupational health department deem to be of high risk. Sub-hubco shall comply with Authority Policies in this regard

[Medium]

N/A

N/A

No reported non-compliance.

Per Occurrence

3 Business Days.
To commence on identification of failure.
Remedy: Amend quality assurance processes and raise Staff awareness.