PS Ref

Performance Standard

Performance Monitoring

Category

Response Period

Rectification Period

Monitoring Method

Performance Monitoring Period

Remedial Period / Remedy

Liaison

FM22

Sub-hubco shall meet with the Authority's Representative at least monthly.

[Medium]

N/A

N/A

Scheduled meeting attended by designated Staff.

Monthly

3 Business Days.
To commence at the start of 2nd Business Day following the end of the Contract Month.
Remedy: Minutes of meeting circulated to designated Staff and liaison arrangements reviewed to avoid reoccurrence.

FM23

Sub-hubco shall liaise with the relevant Authority's Representative, where works may impact on the Prescribed Operational Function.

[Major]

N/A

N/A

Relevant information submitted to Authority's Representative prior to commencement of works

Per occurrence

2 Business Days.
To commence from the point of failure.
Remedy: cease works until appropriate agreement has been achieved with the Authority's Representative

FM24

Sub-hubco shall provide information relating to Freedom of Information requests to the Authority's Representative in a timely manner in the agreed format and quality in accordance with Clause 61.

[Minor]

N/A

N/A

Information provided in the agreed format and quality by the agreed date.

Per request

1 Business Day.
To commence from the expiry of the due date.
Remedy: Provide information in the agreed format and quality.

FM25

Sub-hubco shall provide advice on consumption of Utilities at the Facilities and revenue cost implications throughout the Operational Term 6 months prior to capital / lifecycle estate upgrading/modernisation schemes and new developments as dictated by the 5-Year Maintenance Plan delivered to the Authority in accordance with Clause 23.11.

[Minor]

N/A

N/A

Information submitted in the agreed format and quality by the agreed date.

Per request

1 Business Day.
To commence from the expiry of the due date.
Remedy: Provide information to the Authority.

FM26

Sub-hubco shall participate in and support any joint utility working group formed by the Authority.

[Medium]

N/A

N/A

[Quarterly/bi-annual] meetings are attended.

Per request

1 Business Days.
To commence from the expiry of the due date.
Remedy: Provide any required information and complete actions from missed meeting.