| PS Ref | Performance Standard | Performance Monitoring | |||||
| Category | Response Period | Rectification Period | Monitoring Method | Performance Monitoring Period | Remedial Period / Remedy | ||
| Regular Reporting and Information Requests | |||||||
| FM52 | Sub-hubco shall provide a monthly report, covering as a minimum the elements in Appendix A to the Authority's Representative, within 10 Business Days of the end of each Contract Month, in the agreed format and quality. | [Minor] | N/A | N/A | Report submitted to the Authority in the agreed quality and format by the due date | Monthly | 1 Business Day. |
| FM53 | Sub-hubco shall provide an annual report, covering as a minimum the elements in Appendix A is served to the Authority's Representative within 10 Business Days of the end of the Contract Year in the agreed format and quality. | [Minor] | N/A | N/A | Report submitted to the Authority in the agreed quality and format by the due date | Annually | 1 Business Day. |
| FM54 | Sub-hubco shall ensure all information and records to be maintained in accordance with this Agreement are up to date, accurate, in the agreed format and available for inspection by the Authority or any other relevant party upon request. | [Medium] | N/A | N/A | Records available when required. | Per request | 1 Business Day. |
| FM55 | Sub-hubco shall respond to ad-hoc requests [on 1 Business Day's notice] to prepare and supply all information reasonably required by any party, to whom the Authority are obliged to present information at any time in relation to the Services. For the avoidance of doubt this shall include CRC returns. | [Minor] | N/A | N/A | Information available by agreed date. | Per request | 1 Business Day. |