PS Ref

Performance Standard

Performance Monitoring

Category

Response Period

Rectification Period

Monitoring Method

Performance Monitoring Period

Remedial Period / Remedy

Unprogrammed Maintenance

FM65  

Sub-hubco shall ensure that the Facilities are maintained so as to comply with the Service Quality Standards, Part 6 of the Schedule (Authority's Construction Requirements), the requirements of manufacturers' (original and subsequently amended) specifications and warranties, Law and Good Industry Practice.

[Major - where the Service Event is Urgent]

[Medium - where the Service Event is Important]

[Minor - where the Service Event is Routine]

As per Appendix C

As per Appendix C

Through Helpdesk system.

Per request

N/A

FM66  

Sub-hubco shall respond to each Service Report and, where relevant, Make Safe, within the relevant Response Period.

[Minor]

As per Appendix C

N/A

Through Helpdesk system.

Per request

N/A

FM67  

Sub-hubco shall undertake all actions, including Rectification, arising from planned tests and inspections including insurance inspections. All such works shall be treated as Routine unless otherwise deemed to be Urgent or Important.

[Major]

As per Appendix C

As per Appendix C

Each corrective action has been rectified within the agreed Rectification Period. 
Monitored through Helpdesk records.

Per request

N/A