The Monthly Service Report shall contain as a minimum the following information in respect of the Contract Month:
1. A record of all conditions that made the Facilities and/or part(s) thereof unsuitable for use (and the duration of such conditions);
2. Closures or service limitations during Core Times, setting out the details of the closure, the reasons for such closure and any remedial action taken by Sub-hubco;
3. Helpdesk call logs during Core and non-Core Times and e-mail response logs;
4. The monitoring which has been performed in accordance with the [Method Statements] with a summary of the findings;
5. A summary of all Service Reports during the Contract Month including the actual response and rectification times achieved for each one;
6. A report of all Service Events recorded under Sub-hubco's self monitoring process for all Performance Standards and Availability Standards including the duration of each Service Event not responded to or rectified on time, with the time and date it commenced and the time and date it ceased;
7. The number of days that any Functional Area has been Unavailable or Unavailable but Used and the Availability Deductions to be awarded in respect of such Unavailability (shown on a daily basis).
8. A calculation of the Performance Deductions for the Contract Month;
9. The level of Deductions for the Contract Month (and for each of the previous 5 Contract Months) as a percentage of the Annual Service Payment;
10. Details of all Health and Safety issues arising during the month including incidents;
11. Details of all amendments made to helpdesk records;
12. A maintenance report including details of Plant breakdowns, repairs and planned action for reinstatement where applicable;
13. Details of all [Plant and Equipment] requiring lifecycle works/replacement within the next 3 months;
14. Details of Defects identified at the Facilities
15. Complaints relating to the Services;
16. Details of outstanding requests;
17. Staff and industrial relations issues including details of training undertaken in the previous month and due within the next 3 months.
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12 To be reviewed on a project-specific basis