12.4 Different users will have their own concept of quality in relation to a building. The project team will need to determine and reasonably document the subjective quality judgements which apply to the design of the project in hand. The people who can be involved in the design process are set out below:
• the client who commissions the hospital buildings is concerned with the capital investment and the running costs, and the ability to operate an efficient service from the building. It is the client's responsibility to assemble a team with the qualities and abilities needed to manage the design and construction process;
• designers, builders and healthcare advisers are concerned with the correct interpretation of the client's need;
• patients and staff are concerned with the quality of the environment for everyday working and living. The quality of the designed environment can be conducive to the well-being of the occupants and can enhance the healing process for the patients;
• visitors to the building need to find a welcoming environment with easy accessibility;
• the public are concerned with the location of the services within their community;
• the people who operate and maintain the building are concerned with the functional and economic efficiency with which services can be operated and delivered.
The development of the design is intrinsically linked to the development and costing of the CPAM.