1.11 In early 2002, during installation, waiting times for vehicle tests rose substantially and remained high at a number of test centres throughout the summer. However, DVTA took successful corrective measures and made sufficient reductions to achieve an overall average for 2002-03 (20 days) that surpassed its 21-day business target.
1.12 When waiting times began to increase again in the Spring of 2003, due primarily to an increase in demand for vehicle tests (see paragraph 2.4), DVTA took similar corrective measures. However, they proved less effective this time, and waiting times remained very high for the remainder of 2003, peaking at 51 days in one centre. As a result, considerable inconvenience was caused to both private and business motorists.
1.13 Since the first of the new facilities was installed, DVTA has experienced difficulties in achieving the times specified in the PFI contract for carrying out vehicle tests. To address this, DVTA has been monitoring the test times being achieved, and has engaged in ongoing negotiations and testing of the equipment with the contractors, in an attempt to identify and rectify problems that are hampering productivity. As yet, no final solution has been agreed and negotiations are continuing.