Part 2 Implementation of the project has been difficult and a number of key performance measures have not been achieved
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- MOT2 was a complex and challenging project and it was implemented in a difficult operational environment
- DVTA has been unable to achieve the targets for vehicle test times and customer waiting times specified in the PFI contract, despite taking a number of remedial actions
- Payment of performance bonus has been reduced because DVTA has had difficulty in meeting its formal targets for customer waiting times
- DVTA incurred additional overtime and related costs
- Although MOT charges increased because of ongoing problems with the PFI contract, they still compare favourably with Great Britain
- DVTA has been unable to introduce several important test procedures
- Customer satisfaction with booking arrangements declined, although reaction to the use of the new equipment has been positive