3.27 In the event of disagreement, objective (external) analysis can assist in bringing clarity and agreement. This should be brought in at the outset.
3.28 In any case, thought should be given by both parties to the escalation process to be adopted in the event of a dispute. There should be a contingency plan to address situations where there is delay on reaching the conclusions of the benchmarking and market testing processes. In developing the contingency plans, the comments on interim solutions should be noted.