6.4 The project management structure should be conducted at a peer to peer level and the contract will set out the minimum frequency of meetings.
6.5 To ensure that good relationships are maintained, a number of other contact points may be needed. However, it is important that communication channels are properly managed so that the responsibilities of parties are not confused and a clear decision-making process is adhered to. Degrees of formality in dealing with issues will vary depending on the nature of the issue and its impact upon the project. Care should be taken to document verbal communications when it is necessary to keep a record. The record should be full and it should be circulated to both parties for approval.
6.6 Setting out clear roles and responsibilities will ensure that individuals will have the appropriate level of responsibility to carry out their roles effectively. The issue and escalation paths should also be understood and used so that issues are resolved before resorting to formal dispute resolution. The relationships between all parties should, at the very minimum, allow for an understanding of the importance of project performance and not compromise the contractual rights and responsibilities.