Tasks relevant to management of Interim Services

A.4  Report as required by governance structure on any service issues and risks and update risk register as necessary;

•  Monitor incidents/actions (check them through the helpdesk and online access);

•  Monthly monitor response times and service failures;

•  Ensure that the correct deductions are made from Authority payments for service failure;

•  Attend progress meetings with the relevant  subcontractor(s) and Contractor;

•  Liaise with the users over any service issues;

•  Attend Contractor/user liaison meetings;

•  Discuss and help resolve user/ Contractor issues;

•  Ensure that all user handbooks and manuals and guides are issued and kept up to date and relevant;

•  Monitor and comment on subcontractor method statements;

•  Monitor and authorise maintenance works through the Interim Service period as provided for within the contract; 

•  Ensure the Authority fulfils its contractual obligations, and

•  For projects where TUPE transfers do not take place until the commencement of full operations, monitor the Contractor's progress with the transfers.