Problem Resolution

2.5  hubco and the Participants adopt an agreed systematic approach to problem resolution which recognises the principles contained in Clause 2.3.6 and:

2.5.1  seeks solutions without apportioning blame;

2.5.2  is based on mutually beneficial outcomes;

2.5.3  treats hubco and the Participants as equal parties in the dispute resolution process;

2.5.4  contains a mutual acceptance that adversarial attitudes waste time and money; and

2.5.5  relies on more and better discussion - with less paperwork and more constructive correspondence.