The Authority requires that the Services are fully integrated, efficient, responsive, comprehensive and effective, and based on sound technical and operational requirements and standards.
The Services incorporate:
■ Contract management;
■ Health and safety;
■ A helpdesk facility;
■ Performance management and monitoring;
■ Maintenance of the Facilities; and
■ Management of Utilities within the Facilities.
The Service provision should be flexible to respond to changes in the Community Services delivered at the Facilities and the manner of such delivery.
In delivering the Services Sub-hubco should aim to achieve the following key objectives:
a. provide a high level of customer care to all users of the Facilities;
b. minimise disruption to the Community Services;
c. maintain a safe environment using safe working practices;
d. provide an efficient, responsive, comprehensive and effective service which is cost effective and based on sound technical and operational requirements and standards;
e. operate a recognised risk assessment/management system to ensure that standards stay high, and that any slippage is recognised and corrected;
f. ensure the Performance Standards and the Availability Standards are met through the use of Good Industry Practice, while complying with Law [and Guidance];
g. co-ordinate emergency responses in a proficient and professional manner;
h. understand levels of service provision and performance of the Facilities through regular monitoring and reporting
i. provide a recording and reporting service;
j. in performing its operations, provide and maintain safe environment throughout the Facilities using safe working practices to ensure access for all users of the Facilities;
k. ensure that the distribution of all incoming Utilities is continuously maintained within the Facilities throughout the Operational Term; and.
l. optimise Utilities consumption within the Facilities.