PS Ref

Performance Standard

Performance Monitoring

Category

Response Period

Rectification Period

Monitoring Method

Performance Monitoring Period

Remedial Period / Remedy

Training and Induction

FM16

Sub-hubco shall maintain a personal training record for Staff and where appropriate provide certification of Sub-hubco-training of Authority Employees.

[Medium]

N/A

N/A

Monthly review of Staff records.
No reported non-compliance.

Monthly

5 Business Days.
To commence from the expiry of the due date.
Remedy: Records of training are updated and available for inspection.

FM17

Sub-hubco shall ensure that all Staff, in addition to the induction programme, are at all times properly and adequately notified, trained and instructed and the information recorded within their personal training records (including if practicable by way of continuing professional development) with regard to the task that the individual has to perform;
For the avoidance of doubt Sub-hubco shall release Staff as may be required from time to time to attend obligatory Authority training and shall, at its own expense, provide suitably trained replacement Staff for those attending such training.

[Minor]

N/A

N/A

No reported non-compliances.

Per incident

5 Business Day.
To commence on identification of failure.
Remedy: Required training is planned and undertaken.

FM18

Sub-hubco shall develop and maintain an appropriate induction programme for Staff and Authority Employees, the content and style of delivery for which shall be approved by the Authority on an annual basis (and at any time when circumstances change).

[Minor]

N/A

N/A

Annual review completed prior to commencement of each Contract Year.

Annually

1 Business Day.
To commence at the start of 2nd Business Day following the end of the Contract Year.
Remedy: Induction programme has been reviewed and updated.

FM19

All Staff have received induction training, including use of the Helpdesk prior to starting work.

[Major]

N/A

N/A

Monthly review of Staff records.
No reported non-compliance.

Monthly

5 Business Days.
To commence at the start of 2nd Business Day following the end of the Contract Month.
Remedy: Employee is removed from the roster until Staff member has completed induction training.