The annual service report will cover as a minimum, the following:
1. Summary of Service Reports during the Contract Year including category, response and rectification times achieved;
2. Report indicating Functional Areas that were Unavailable or Unavailable but Used in the Contract Year;
3. Summary of all Performance Failures and Availability Failures during the Contract Year;
4. Financial performance indicating income generated from Services;
5. Asset acquisition and disposal (where relevant) including lifecycle replacement;
6. Summary of all annual reviews of documentation including but not limited to health and safety policies, this shall include details of any changes made that may impact the Community Services delivered at the Facilities;
7. Summary of KPI performance over the previous Contract Year;
8. Summary of the contingency plan testing carried out in the previous Contract Year;
9. Customer service performance review;
10. Resource summary and performance review including any changes;
11. Energy performance report (energy consumed, energy use and distribution data);
12. Utility usage report (water consumption and sewage);
13. Details of all Utilities initiatives implemented in the previous 12 months with summary of their relative success; and
14. Details of Utilities initiatives planned for the forthcoming 12 months.
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13 To be reviewed on a project-specific basis