Like any project, commissioning activities are important to a successful opening. While technical conditions and issues are just as important as in other project delivery methods such as design-bid-build or design-build, PPP arrangements must focus substantial attention on the project's users-the riders of the facility. While all nations emphasized the importance of public involvement and information dissemination during the project delivery process, Australia in particular stressed the importance of public involvement as a project nears its opening. This is likely because all of its PPP arrangements employ real tolls and are basically greenfield projects, so the public needs to understand tolling products, rates, and enforce- ment; points of access; etc. Often, a toll-free period is used to test operating systems and familiarize the public with the facility. Without a focus on the facility's users, both the public and private sectors risk alienating their clientele and losing their patronage.