Project Operation, Maintenance, and Closeout

12.  Please describe the performance standards you measure and monitor.

a.  What performance standards do you include in your procurement documents?

b.  What is the organizational structure for project monitoring (e.g., independent engineers)?

c.  Are performance points used to track the progress of the concessionaire? If so, how does the system work?

d.  What are the usual remedies for poor service? Have you defaulted a concessionaire for poor service?

e.  What are your dispute resolution or arbitration procedures?

13.  Please describe your handback requirements at the end of the concession.

a.  What are the evaluation and rehabilitation requirements at the time of handback?