Step 2: Define project needs and objectives 

What do you want to do?

Once a public sector entity has determined what it is permitted to do, the next step is to define the project goals. First, define the need. For instance, it could be "congestion in a certain corridor must be reduced by 15 percent over the next three years." The next step is to define the service solution and associated assets to meet that need. In this case, the solution might be to deliver a new toll road with specific capacity within a specified time period. Lastly, policy makers must determine how the solution will be delivered and funded. Can tolls or congestion charges be introduced, or must public funds from general (or special) taxation be made available?

Four of the most common variables that governments should consider when defining the need that must be fulfilled are speed, efficiency, degree of certainty about needs and innovation.

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