SCHEDULE 20 EMPLOYMENT AND PENSIONS

> [APPENDICES]

> APPENDIX 3 CODE DISPUTE RESOLUTION PROCEDURE

> [FLOW CHART]

> 2. STAGE 2: PARTIES GIVEN TIME TO RESOLVE THE DISPUTE, WITH ONGOING JOINT ACCESS TO THE INDEPENDENT PERSON AND WITH THE OPTION OF MEDIATION (10 BUSINESS DAYS, EXTENDABLE BY AGREEMENT)

2. STAGE 2: PARTIES GIVEN TIME TO RESOLVE THE DISPUTE, WITH ONGOING JOINT ACCESS TO THE INDEPENDENT PERSON AND WITH THE OPTION OF MEDIATION (10 BUSINESS DAYS, EXTENDABLE BY AGREEMENT)