Guidance drafting as follows:

31.1 If an Emergency arises during the Services Period which cannot be dealt with by performance of the Services the Authority may instruct the Contractor to use its best endeavours to procure that such additional or alternative services are undertaken by the Contractor as and when required by the Authority to ensure that the Emergency is dealt with and normal operation of the relevant Facility resumes as soon as is reasonably practicable provided that the Contractor shall not be obliged to provide any service which it is neither qualified nor competent to provide.

31.2 The properly incurred costs of the Contractor of any additional or alternative services provided to the Authority under Clause 31.1 shall be borne by the Authority and paid against the Contractor's invoice in accordance with Clause 45 (Invoicing and Payment). If such costs are not agreed, the matter shall be referred to the Dispute Resolution Procedure.