The key responsibilities of the Contract Management Team are to:
• ensure the Authority performs its obligations in the pre-service period;
• monitor whether services are being provided in accordance with the Contract;
• approve payment for services in line with the Contract;
• establish and maintain a constructive business like relationship with the key members of the Contractor's team;
• escalate any disputes that cannot be settled at an operational level;
• liaise with the relevant operational staff at the Waste Collection Authorities to ensure their views on the interface with the Contractor are taken into account;
• ensure that all the Authority's contractual obligations are met;
• explore opportunities for efficiency and performance enhancement;
• identify and develop opportunities for the Contract to make a contribution to corporate obligations of the Authority e.g. Carbon Reduction Commitment contributions;
• maintain a documented audit trail of all decisions; and
• analyse all reports received from the Contractor, and act on any arising matters.
The Contract Manager should, as part of the Contract Management Manual, document all the key systems put in place to ensure the team carries out its responsibilities fully and promptly.
The Contract also sets out processes and timescales for actions by the Authority, and the Authority needs to have the appropriate staff in place and systems up and running to comply with their obligations.