4 MANAGING SERVICE PERFORMANCE
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4.3 Optimising Service Performance
4.3
Optimising Service Performance
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4.3.1 General
4.3.2 The Contractor's Obligations
4.3.3 Service Delivery Plans
4.3.4 Quality Management
4.3.5 Health and Safety
4.3.6 Emergencies
4.3.7 Protestor Action During the Service Period