4 MANAGING SERVICE PERFORMANCE
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4.5 Dealing With Under Performance
4.5
Dealing With Under Performance
C
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4.5.1 Recognising Under performance
4.5.2 Making Deductions
4.5.3 Excusing Causes
4.5.4 Caps on Deductions
4.5.5 Delays and Relief Event
4.5.6 Contingency Plans
4.5.7 Authority Step In
4.5.8 Termination for Poor Performance
4.5.9 Termination for Persistent Breach
4.5.10 Force Majeure