The Contractor will also be using IT to manage delivery of the services and collaboration between the Authority and the Contractor will be required to develop an effective interface between the two IT systems. The Authority will need to agree with the Contractor who should have access to what information. For example, it is likely that the Contractor may want information on commercial issues such as detailed breakdowns of the unitary payment or compensation on termination arrangements to be made available only to the Authority's Contract Management Team. However, all information regarding operational performance would be made available to on-site Contract monitoring teams.
It is also sensible to use technology to hold shared management information. For example, the Contract records of agreements and information on Changes might be held on a secure shared website to avoid ambiguity as to their content and status at any point of time.
It is essential that there is a system for both parties to sign off these documents as being the accurate record of what has been agreed.