When staff leave, the loss to the team's capability can be minimised by use of a standard protocol which caters for a sufficient overlap between the outgoing and the incoming staff and provides an opportunity to walk through any abnormal issues being dealt with by the leaver. For the new joiner it may also be helpful to arrange an opportunity to observe relevant meetings including the Contract Management Board and the Liaison Committee.
The handover protocol should be fully documented and incorporated into the Contract Management Manual and implemented whenever a member of staff is leaving, and when a new member of staff is inducted.