2.28 Connect Plus began operating and maintaining the M25 in September 2009. By 31 October 2010 the Agency had paid Connect Plus £113 million. The Agency deducted £1.2 million for performance against the lane availability and road condition indicators, and awarded Connect Plus a bonus of £2.6 million for good performance on critical incident management. Details of the main elements of the payment mechanism and performance monitoring are included on our website16, together with other contract management issues.17
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