As is acknowledged in the NAO Report, since September 2002 the performance of the CRB has been greatly improved. Since June 2003, it has exceeded its service standard of issuing 90% of Standard and Enhanced Disclosures within two and four weeks respectively and the backlog of applications outstanding for over six weeks has been eliminated. It is now processing around 50,000 Disclosure applications per week, over twice as many as under the previous system.
In general the data in the NAO Report in respect of the CRB's operational performance records the position up to the end of June or July 2003. The tables below updates the various tables and charts to the end of February 2004.
Disclosures issued (Figure 5)
CUMULATIVE NUMBER OF DISCLOSURES ISSUED BY THE BUREAU JULY 2003 TO FEBRUARY 2004
July 2003 | August 2003 | Sept 2003 | Oct 2003 | Nov 2003 | Dec 2003 | Jan 2004 | Feb 2004 |
2,162,000 | 2,326,277 | 2,482,000 | 2,732,000 | 2,921,000 | 3,095,000 | 3,284,000 | 3,488,000 |
APPLICATIONS AND DISCLOSURES BY MONTH JUNE 2003 TO FEBRUARY 2004
(FIGURE 8)
Note: The current work in progress represents less than three weeks work.
| June 2003 | July 2003 | Aug 2003 | Sept 2003 | Oct 2003 | Nov 2003 | Dec 2003 | Jan 2004 | Feb 2004 |
Applications | 203,000 | 227,000 | 144,000 | 171,000 | 226,000 | 201,000 | 165,000 | 168,000 | 217,000 |
Disclosures | 189,000 | 243,000 | 146,000 | 156,000 | 251,000 | 218,000 | 141,000 | 177,000 | 204,000 |
Work in | 98,000 | 92,000 | 95,000 | 103,000 | 94,000 | 83,000 | 103,000 | 89,000 | 105,000 |
PERFORMANCE AGAINST PUBLIC SERVICE STANDARDS FOR ISSUE OF DISCLOSURES JUNE 2003 TO FEBRUARY 2004 (FIGURE 10)
| June 2003 | July 2003 | Aug 2003 | Sept 2003 | Oct 2003 | Nov 2003 | Dec 2003 | Jan 2004 | Feb 2004 |
Standard | 92.5 | 91.8 | 88.6 | 90.8 | 95.2 | 93.9 | 92.7 | 88.6 | 95.2 |
Enhanced | 92.5 | 92.2 | 91.3 | 91.7 | 92.9 | 93.5 | 93.9 | 93.2 | 92.9 |
Note: The service standard for 2003-04 is 90% of Enhanced and Standard Disclosures to be issued within four and two weeks respectively.
PERFORMANCE AGAINST PUBLIC SERVICE STANDARDS FOR 2003-04 (FIGURE 14) | ||
Target 2003-04 | Performance for year to end February 2004 | |
Disclosure turnaround times: |
|
|
Enhanced | 90% in 4 weeks | 92.1 |
Standard | 90% in 2 weeks | 92.7 |
Registration of Registered Bodies | 90% in 4 weeks | 36.6 |
Correspondence response times for: |
|
|
Written | 2 weeks | 94.9 |
24 hours | 96.1 | |
Response to disputes over content of Disclosure | 3 weeks | 98.9 |
Percentage of calls answered within 20 seconds | 90% | 89.2 |