Paragraph 4.17 of the Report identified liquidated damages and service credits paid by Capita to the CRB. The total amount paid to date (as at end of January 2004) is as follows:
- £555,000 Liquidated Damages for the delay of the development programme;
- £47,500 Liquidated Damages for functionality relating to the National Identification Service 2002-03;
- £87,500 Liquidated Damages for the delay of the web-based application channel 2002-03; and
- £3,357,000 Service Credits up to 31 January 2004.