A new Management Structure within the Bureau has been established under the new Chief Executive. This consists of four Directors with clearly defined responsibilities and accountabilities. A copy of the new Management Structure is attached at Annex A.
The responsibilities of the Agency and Capita within the overall CRB structure are now as follows.
The Agency is responsible for:
- handling more sensitive enquiries, including PNC matching;
- dealing with cases that throw up policy issues;
- handling sensitive information; and
- managing the Registered Body and police interface; and
- monitoring the overall service.
Capita is responsible for:
- delivering and managing the technical solution;
- running the call centre;
- receiving and processing applications; and
- printing and dispatching the Disclosure document.