Following the Independent Review Team's report a new contract was negotiated between the CRB Agency and Capita recently to reflect the changes to the service.
Capita delivered a cost effective solution as the company would deliver the service itself rather than relying on working with other partners and consultants. It is certain that the other bidders, which were more expensive than Capita in their original bids would also have had to renegotiate their original prices in light of the actual channel mix.
Even so, the bids were evaluated by the Agency so that annual running costs could be compared directly whatever the assumptions on channel mix or volumes. This demonstrated that Capita offered better value whatever the assumptions and at any demand volume. Even following the contract renegotiation, Capita is still markedly cheaper than the other original bids. However, it is most probable that these prices would also have increased to reflect the changed requirements of the Agency.