The Criminal Records Bureau is a complex partnership between the CRB Agency-formerly the Passports and Records Agency-and Capita, with additional operational activities being undertaken by local police forces and registered bodies. The operational success of the service is dependent on all parties.
The Agency is responsible for:
- policy decisions;
- managing or running the service, and reporting to Home Office Ministers;
- client management of Capita including specifying and awarding the contract;
- conducting confidential checking, including PNC matching;
- managing the Registered Body and police interface; and
- monitoring the overall service.
Capita is responsible for:
- delivering and managing the technical solution in accordance with the Agency's wishes;
- running the call centre;
- receiving and processing applications; and
- printing and dispatching the Disclosure document.
Paul Pindar
Chief Executive
14 April 2004
Printed in the United Kingdom by The Stationery Office Limited 10/2004 968489 19585