Part 1 The Department developed IT to support existing processes rather than re-engineering processes with new IT
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The Department decided to support current processes rather than re-engineer business processes first
The Department decided to support current processes rather than re-engineer business processes first
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The Department had a number of reasons for not redesigning business processes first
The Department sought automation as a priority before questioning the existing business processes
Ideally business processes should have been redesigned in parallel with a new IT system being developed