Part 2 A national standard IT system has been under development for over ten years
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In 1996 the Department decided to procure a PFI contract (the Libra project) and signed a deal with ICL in December 1998
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ICL increased its bid from £146 million to £184 million before contract signature
ICL increased its bid from £146 million to £184 million before contract signature
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ICL underestimated its costs and overestimated its revenues
ICL agreed a faster timetable
Incentive payments were introduced
Caseload charges were increased