Staff performing duties well contribute to a good relationship
2.14 71 per cent of contractors consider that authorities' staff performed their duties well or better. Where staff are performing their duties well there tends to be a good relationship between the authority and contractor (Figures 16 and 17 overleaf).
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| The impact of lack of staff continuity | |
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| Contractor's perspective of authority staff turnover South Manchester University Hosptial National Health Service Trust 'When good relationships are formed with key NHS Trust staff, and they are fully conversant with all aspects of the deal, it is frustrating when they move on and are replaced by new people who have to start from scratch.' | Authorities perspective of contractor staff turnover North Staffs Combined Healthcare 'There have been several changes in the contractor's senior staff since financial close and this has caused some difficulty'. |
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16 |
| Over two-thirds of contractors consider that authorities' staff performed their duties well or better |
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| Source: National Audit Office survey of contractors |
