3.2 A good relationship is one where both sides are open, share information fully and work together to solve problems. To achieve this end, roles and responsibilities need to be clearly defined to minimise conflict, confusion and potential disputes. The governance arrangements for the contract - the system of joint working and responsibility for running the contract - should cover arrangements for discussing performance and service improvement, change, business and strategic development and the resolution of disputes. Where an authority and a contractor have established integrated project teams they should have appropriate representation at all levels and agreed terms of reference.