Reviews have resulted in changes to monitoring procedures

3.25  In most PFI contracts, the contractor is responsible for measuring the quality of the services delivered against the standards laid down by the authority. Authorities, however, have the right to monitor the validity of the contractor's information since it is this that determines whether any performance deductions will be made. Authorities should reassess monitoring procedures regularly to ensure their continued effectiveness. Our survey showed that 60 per cent of authorities regularly reassessed their monitoring procedures and 61 per cent of these made changes to their procedures. Some examples are shown in Figure 31.

3.26  Authorities need to review contractors' procedures for recording and monitoring performance. This is necessary to ensure that contractors are providing accurate and valid data. 64 per cent of the authorities surveyed did carry out such reviews and most indicated that they had led to changes in contractors' procedures. Some examples are shown in Figure 31. Our survey also found that 67 per cent of authorities had required contractors to appoint someone to be responsible for the quality of services and the reporting of performance.