3.37 We asked the authorities in our survey how they perceived value for money at the time of our survey and their comparative perception at the time of contract letting. At the time of our survey 81 per cent of authorities thought the value for money of their PFI projects was satisfactory or better. In most of these cases (52 per cent of the total) the authorities described value for money as good or excellent. 15 per cent of authorities, however, described value for money as marginal and 4 per cent thought it was poor.
3.38 We also asked authorities about the feedback they had received from users of the service. Most authorities told us that they had obtained generally positive feedback from users on their satisfaction with the services being provided with a number describing user satisfaction as high or very high. In some projects, user feedback had suggested areas where improvements could be made in service delivery and these issues were then addressed in meetings between the authority and the contractor.