1 Relationship with the Authority
■ Quality of relationship with the Authority at contract letting and at the time of the survey
■ Building blocks in the contract to achieve a successful partnership
■ Assessment of risk transfer
■ Representation within the Authority
2 Staffing of the contract management function
■ Contractor's satisfaction with the operation of the contract management function
■ Communication between Authority and Contractor
■ Monitoring procedures
■ Performance review process
■ Quality of change procedures in the contract
We used an external reference panel, comprising representatives from the Office of Government Commerce, departmental PFI units, and the private sector as shown below, to discuss and agree the overall direction of the study, the proposed questionnaires for the study, the interpretation of the results of the surveys, and the presentation of information in this report.
The members of our reference panel were: