A |
|
aim achievement | 22 |
allocation, risk | 8, 9 |
authorities |
|
commercial awareness | 20-1 |
definition | 37 |
expectations | 2 |
gain sharing | 11-12 |
improvements | 21 |
incentive reassessment | 31 |
monitoring contractors | 5, 28 |
monitoring procedure changes | 30 |
performance | 28, 31 |
reassessments | 31 |
relationships | 3, 31-2 |
skills mix | 17-22 |
staff turnover view | 19 |
value for money | 2, 35 |
B |
|
benchmarking | 12, 13, 37 |
business focus | 7 |
business risk transfer | 10 |
C |
|
change procedures | 4, 14-15, 16 |
clarification, roles | 24 |
co-location | 24, 26 |
commercial awareness | 20-1 |
commitment, improvements | 26 |
communication |
|
co-location | 24 |
lines | 25 |
open | 24 |
relationships | 24 |
continuity, staff | 18, 19 |
contract interpretation | 14, 28-9 |
contract management staff | 17-18, 19 |
contractors |
|
inappropriate risk view | 10 |
learning processes | 22 |
monitoring authorities | 5 |
performance monitoring | 28 |
relationships | 3, 32 |
staff removal | 29 |
staff turnover views | 19 |
contractual framework, establishment | 8 |
D |
|
decision making | 28 |
Department of Trade and Industry | 22 |
Department for Transport, Local Government |
|
and the Regions | 22 |
dispute resolution | 13-14 |
E |
|
each others' business, understanding | 7-8 |
establishment |
|
contractual framework | 8 |
partnerships | 3 |
expectations, authorities | 2 |
G |
|
gain sharing | 11-12 |
Gateway process | 9 |
glossary | 37 |
governance | 5, 14, 23, 24 |
H |
|
Honesty | 27 |
I |
|
improvements, commitment | 26 |
inappropriate risk | 9 |
incentives | 31 |
innovation | 5 |
limited | 26 |
opportunities | 27 |
scope | 25 |
interpretation, contracts | 28-9 |
L |
|
learning points | 46-47 |
learning processes | 22 |
lessons |
|
performance reviews | 12 |
procurement | 6 |
relationships | 33 |
M |
|
Managing Partnering Arrangements guide | 4 |
market testing | 37 |
methodology | 38-9 |
Ministry of Defence (MoD) | 10, 13, 22 |
monitoring |
|
contractors' performance | 28 |
procedural changes | 30 |
relationships | 29-32 |
reviews | 29-32 |
N |
|
National Assembly for Wales | 22 |
National Health Service (NHS) | 11, 19, 27 |
O |
|
open book accounting | 13, 37 |
open communication | 24 |
open environment | 25 |
openness | 27 |
opportunities, innovation | 27 |
P |
|
partnership |
|
frameworks | 5, 23-36 |
private sector | 7 |
public sector | 7 |
spirit | 3 |
working | 7 |
performance |
|
deductions | 12 |
authorities | 31 |
indicators | 31 |
reviews | 12 |
points to be considered | 46-47 |
prison services | 21, 22, 27 |
private sector | 7, 39 |
procedural change monitoring | 30 |
procurement lessons | 6 |
profits see returns |
|
prospect assessment | 7 |
public sector | 7, 39 |
Q |
|
quality |
|
relationships | 15 |
services | 4, 10-11 |
R |
|
re-examination, relationships | 29 |
re-tendering arrangements | 16 |
reassessment, relationships | 5, 29 |
recommendations | 6, 46-47 |
refinancing | 12-13, 37 |
relationships | 3 |
authorities | 31-2 |
changes | 31 |
communication | 24 |
current | 3 |
deterioration | 32 |
honesty | 27 |
improvements | 33, 34 |
lessons | 33 |
monitoring | 29-32 |
openness | 27 |
practical approach | 28-9 |
quality | 15, 25 |
re-examination | 29 |
reassessment | 5, 29 |
reviews | 5 |
role clarity | 24 |
staff performance | 20 |
responsibilities defined | 23 |
returns expected | 10 |
reviews |
|
monitoring | 29-32 |
procedures | 30 |
relationships | 5 |
risk |
|
allocation | 4, 8, 9 |
business | 37 |
inappropriate | 9 |
retaining | 10 |
transfer | 9 |
roles |
|
clarity | 24 |
defined | 23 |
S |
|
scope |
|
innovation | 25 |
report | 38-9 |
service quality | 4, 10-11 |
skills |
|
mix | 17-22 |
additional needs | 21 |
authorities | 17-22 |
improvement | 21 |
required | 17 |
staff | 4-5 |
staff |
|
continuity | 18, 19 |
contract management staff | 17-18 |
numbers | 17 |
performance | 20 |
removal | 29 |
skills | 4-5, 17 |
training | 18 |
transfers | 19 |
turnover | 19 |
summary | 1-6 |
T |
|
technology | 16 |
termination | 16, 29 |
training, staff | 18 |
transfer |
|
business risk | 10 |
contract management staff | 19 |
risk | 9 |
trustworthy environment | 25 |
U |
|
understanding each other's business | 7-8 |
V |
|
value for money | 11-13 |
authorities | 2, 35 |
benefit examples | 13 |
examples | 36 |
perceptions | 35 |
projects | 33 |
views | 35 |