17 Metronet submitted its proposed scope to CPO before completing the non-compliance report. As a result, ED and S&SD added a significant number of items to the scope two months after the CPO had agreed the incomplete scope Metronet had submitted. This additional scope included overlooked items such as:
■ a vision panel for the ticket issuing windows;
■ a digital clock for the ticket office;
■ additional Help Points and induction loops for existing Help Points;
■ induction loops for the ticket office windows;
■ arm rests for seat rows;
■ the relocation of telephones;
■ additional barriers and repainting of existing barriers; and
■ the renewal of the TfL signage scheme.