Executive summary
More Information
The Benefits Payment Card project was started in May 1996 and cancelled in May 1999 after continual slippage
Scope of our examination
The project was high risk. It was feasible, but probably not fully deliverable within the very tight timetable originally specified
The purchasers, the Department of Social Security and Post Office Counters Ltd, established arrangements to manage the risks of the project, though with only limited success
NAO Conclusions
Lessons learned