Executive summary
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The purchasers, the Department of Social Security and Post Office Counters Ltd, established arrangements to manage the risks of the project, though with only limited success
The purchasers, the Department of Social Security and Post Office Counters Ltd, established arrangements to manage the risks of the project, though with only limited success
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The purchasers identified most of the risks of the project, but were less successful in assessing their probability and impact
When the contract was signed key parts of the detailed specification had not been finalised
More rigorous demonstrations by bidders might have better highlighted the risks to deliverability and the extent to which new software had to be developed.
Pathway submitted narrowly the cheapest of the three bids, but the purchasers ranked their proposal third on eight of eleven technical and management criteria
A decisive factor in the selection of Pathway was their acceptance of greater risk, making their bid compliant with the Private Finance Initiative
The purchasers found monitoring and controlling risks very difficult