Train operator | Forecast train punctuality and reliability | Passenger security1 | Station improvements | Car parking | Capacity | Rolling stock | Ticketing | |
Southeastern (2006-14) | 93.7 per cent by 2014, with 14 per cent fewer2 delay minutes | £17.6 million CCTV investment | £5.6 million investment | Planned improvement within station spending | London morning peak arrivals up by 10 per cent | £25 million investment in rolling stock for new cTRL commuter services | Automatic gates at three stations | |
First capital connect (2006-15) | 4 per cent fewer delay minutes by 2015 | 12 more "secure" stations | £8 million investment in first four years (cycles £100,000) | £1.6 million + 600 car spaces by 2010 | Dependent on future Thameslink programme | Refresh interiors of class 319 rolling stock | Automatic gates at 11 stations | |
First Great Western (2006-16) | 90 per cent by 2012, 13 per cent fewer delay minutes by 2012 | 105 stations by 2008 and 63 more by 2009 | £5 million by 2008 and further £9 million by 2010 | 500 new car spaces by 2008; +700 by 2010; +500 by 2016 | 20 per cent (morning) and 30 per cent (evening) increase in peak capacity London - Reading | Refurbishment of high-speed train fleet (and some link fleet and local fleet). New maintenance depot | Automatic ticket gates at 5 stations and website improvements | |
Stagecoach South West Trains (2007-17) | 10 per cent fewer delay minutes by 2015 | 80 per cent by 2010 then priced option for 95 per cent | £36 million investment incl 700 cycle spaces | 2,000 car spaces by 2011 | 21 per cent seats increase in mainline peak and 20 per cent capacity increase in suburban peak | Refurbish class 158/159 rolling stock and 17 additional class 450 | Automatic gates at 14 stations including Waterloo | |
London Midland (2007-15) | 90.7 per cent by 2015 | 80 per cent by 2009, with priced option for 95 per cent | £11.5 million investment | At least 1,000 new car park spaces by April 2009 | New half-hourly London to crewe semi-fast service and extra services from Birmingham to Liverpool and Northampton | Fleet of new electric trains by July 2009. 217 new, replacement carriages by April 2010 | Rollout of smart card technology by 2010 | |
East Midlands Trains (2007-15) | 90.4 per cent by 2015 | 80 per cent after two years with priced option for 95 per cent | £5 million investment 400 more bicycle spaces | 1,250 new car park spaces | 9 per cent increase in peak capacity for London St Pancras; and more seats Liverpool to Nottingham | £20 million investment on enhancing rolling stock | Introduction of smart card technology by 2010 | |
CrossCountry (2007-16) | 25 per cent fewer delay minutes by 2016 | 80 per cent by November 2009 | This train operator is not a station operator |
| 3,000 more seats each day on busiest routes at peak time | Refurbished High Speed train units | New web-based ticketing system by December 2009 | |
NX East coast (2007-15) | 29 per cent fewer delay minutes by 2015 | All stations where NXEC is station operator | £7.4 million investment | 2,000 new car park spaces by 2015 (33 per cent increase) | From December 2010, an 18 per cent increase in weekday trains and 14,411 more seats | High Speed Trains re-engineered to reduce fuel consumption | Smart cards by 2010 | |
Source: National Audit Office summary | ||||||||
NOTES 1 Number or percentage of franchise footfall to be covered by Secure Station Accreditation. 2 Delay minutes in this column are those caused by train operator, not Network Rail. | ||||||||