2.21 Commercial awareness of departmental boards is generally low. PCRs found a low level of engagement with commercial issues at board level in nine of 16 departments, with only the Boards of the Home Office and the DWP displaying high commercial awareness. The DWP has taken steps to increase commercial awareness at the top of its organisation, as 50 per cent of its service requirements are outsourced. Each of its key suppliers is given a Director General level sponsor, and its commercial director meets regularly with both the departmental Board and the Permanent Secretary.