The Invest to Save Budget  …………………………………………………………………………

HC 50

Using call centres to deliver public services   ……………………………………………..

HC 134

Progress in making e-services accessible to all - 
encouraging use by older people   ………………………………………………………………

HC 428

Developing effective services for Older People …………………………………………..

HC 518

Improving service delivery:

■  The Veterans Agency  ……………………………………………………………………

HC 522

■  The Forensic Science Service …………………………….…………………………

HC 523

■  The Food Standards Agency …………………………………………………………

HC 524

■  The role of Executive Agencies ………………………….…………………………

HC 525

Getting the evidence:

Using research in policy making  …………………………………………………………………

HC 586-I

Getting the evidence: Using research in policy making An international
review on Governments' research procurement strategies  ……………………..

HC 586-II

Purchasing and Managing Software Licences  ……………………………………………

HC 579