1.14 SBS has modernised many areas of NS&I's operations and changed the culture of the business. Most significantly it has transferred the majority of products, core to NS&I's future strategy, from a number of different IT systems to a common IT platform, Thaler7, and has redesigned some business processes. By streamlining clerical processes across the business, SBS intends to effectively bring the three sites closer together and make them more customer focused.
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7 Thaler is a specialised banking platform. It has components for managing sales and repayments of financial products and for accounting, customer management and central administration.